Terms & Conditions

Welcome to Aletheia Counselling. By booking a session or using our services, you agree to the following Terms & Conditions.

1. Service Description

Aletheia Counselling provides one-on-one, online philosophical and existential counselling. Sessions are designed to support personal growth, meaning-making, and self-understanding. All services are non-clinical and do not replace psychotherapy, psychiatry, or medical treatment. Services are reflective and dialogical in nature and do not involve diagnosis, treatment plans, or clinical interventions. Aletheia Counselling is not an emergency service. If you are experiencing a mental health crisis or are at risk of self-harm, please contact your local emergency services (e.g., 999 or 111 in the UK) or a crisis hotline immediately.

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2. Session Duration and Attendance

Sessions are conducted online at the agreed-upon time and last either 60 or 90 minutes. If a client arrives late, the session will still conclude at the scheduled time to respect subsequent appointments.

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3. Payment

All payments are made via bank transfer to the account provided at booking. By booking a session, you agree to make payment according to these instructions.

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4. Refunds and Cancellations

All sessions are non-refundable. If you cannot attend, you must provide at least 24 hours' notice to request a rescheduling. Rescheduling is offered at the counsellor’s discretion, subject to availability. Failure to provide 24 hours' notice or failure to attend ("no-show") will result in the forfeiture of the session fee.

• UK Consumer Notice: If you are a client in the United Kingdom, by booking a session you expressly request that the service be provided on the scheduled date within the 14-day statutory cancellation period and acknowledge that you will lose your right to cancel once the session has been fully provided. If the session is cancelled less than 24 hours in advance or not attended, no refund will be due.

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5. Technical Requirements

Sessions take place via online services such as Google Meet, WhereBy or equivalent platforms. It is the client's responsibility to ensure a stable internet connection. In the event of a technical failure on the counsellor’s part, the session will be rescheduled at no cost. If the failure occurs on the client’s side, the counsellor will attempt to continue the session (via phone or alternative) for the remaining time. If this fail, rescheduling becomes an option, but no refund will be issued.

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6. Client Responsibilities

Clients must be at least 18 years of age to book a session. You agree to provide accurate information, attend sessions at the agreed time, and use the online platform responsibly. You understand that your engagement in the session is voluntary.

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7. Confidentiality and Data Protection

All information shared in sessions is treated as confidential. Information may be discussed anonymously in professional supervision. Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

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8. Limitation of Liability

By using these services, you acknowledge that outcomes depend on your engagement and circumstances. Aletheia Counselling is not liable for any personal decisions, results, or consequences arising from participation in counselling sessions. Nothing in these Terms limits liability where such limitation is not permitted by law. Nothing in these Terms & Conditions limits or excludes any rights or remedies that cannot be excluded under applicable law.

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9. Governing Law

These Terms & Conditions are governed by the laws of Chile. Where permitted by applicable law, any disputes shall be subject to the jurisdiction of the courts of Santiago, Chile.

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10. Acceptance

By booking a session, you confirm that you have read, understood, and agree to these Terms & Conditions.

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11. Contact

For questions regarding these Terms & Conditions, please contact us at: contact@aletheiacounselling.co.uk